Shipping policy

Shipping Policy

Last updated: August, 2026

At DRAGONFIT, we aim to make your shopping experience as simple and convenient as possible. Please review the information below for details about our order processing, shipping times, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when tracking is available.

Please ensure that your shipping address and contact information are correct when placing your order. DRAGONFIT is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Shipping Times

Estimated delivery times may vary depending on your location, shipping method, product availability, and the carrier handling your order.

As a general guide:

Australia: approximately 5–15 business days
International orders: approximately 10–25 business days

These timeframes are estimates only and are not guaranteed. Delivery may take longer during periods of high demand, public holidays, severe weather, customs processing, or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, DRAGONFIT may offer promotional or free-shipping offers. Any applicable shipping promotion will be clearly displayed on our website or at checkout.

Tracking Your Order

When tracking is available, you will receive tracking information by email once your order has been shipped.

Please allow some time for tracking information to become active after your order has been dispatched. Tracking updates may occasionally take several days to appear while your parcel moves through the carrier's network.

Delays

While we work with shipping providers to deliver orders as quickly as reasonably possible, DRAGONFIT does not guarantee specific delivery dates.

Delays can occur due to circumstances including, but not limited to:

Shipping carrier delays
Customs processing
Severe weather
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Events outside our reasonable control

If your order appears to be significantly delayed, please contact us at dragonfitau@gmail.com and we will assist you where reasonably possible.

Lost or Damaged Orders

If your order appears to have been lost or arrives damaged, please contact us at dragonfitau@gmail.com as soon as possible with your order number and relevant details.

We may request photographs or other information to help investigate the issue with the shipping carrier.

Nothing in this Shipping Policy limits or excludes any rights or remedies you may have under applicable consumer protection laws.

Incorrect Shipping Address

Please carefully check your shipping information before completing your purchase.

If you notice that you have entered an incorrect address, contact us as soon as possible at dragonfitau@gmail.com. We will attempt to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.